About the Role
As an Electricity Services Support Agent with J&D Virtual Solutions, you will assist customers with inquiries related to their electric service accounts. This includes helping with billing questions, payment arrangements, service transfers, new account setup, and outage updates. Agents are expected to maintain a professional, courteous tone and deliver accurate information to ensure a positive customer experience. The ideal candidate is reliable, detail-oriented, and able to navigate multiple systems while communicating effectively. This is a 1099 independent contractor position, offering the flexibility to work remotely and set your own schedule.
Requirements
Strong communication and problem-solving skills are essential, along with the ability to handle account-sensitive information responsibly. Agents are required to have a reliable computer, high-speed wired internet connection, and a noise-canceling headset in a quiet, distraction-free workspace.
About the Company
At J&D Virtual Solutions, we are a virtual call center that connects driven individuals with flexible, remote customer service opportunities across multiple industries. The Electricity Services Support role is just one of the many client programs agents can choose from when partnering with us. We empower agents to build their own schedules, work from home, and represent trusted utility brands while providing exceptional service and support to customers nationwide.