About the Role
The Fraud Detection Customer Service Agent plays a critical role in maintaining customer trust and security. In this position, you will assist callers with account verification, review potentially fraudulent transactions, and guide customers through identity confirmation or dispute resolution processes. Agents will use investigative thinking to assess risk indicators and determine next steps in accordance with client guidelines. You’ll handle sensitive financial information with discretion and accuracy while providing a calm, reassuring experience for customers who may be concerned about account safety. This is a 1099 independent contractor role, meaning you’ll work remotely, set your own hours, and represent a leading financial client through the Arise Platform.
Requirements
Strong attention to detail, excellent communication skills, and the ability to remain calm under pressure are essential. Prior customer service or call center experience is helpful but not required. You must have a reliable computer, high-speed wired internet connection, and a USB or noise-canceling headset in a quiet, professional workspace. Agents must demonstrate strong ethics, confidentiality, and problem-solving skills to ensure customer satisfaction and account security.
About the Company
At J&D Virtual Solutions, we specialize in connecting individuals with remote customer service opportunities across multiple industries. As a virtual call center, we partner with reputable clients to offer flexible, work-from-home positions where agents can choose the program that best fits their goals and interests. The Fraud Detection Customer Service role is one of several options available to our agents—ideal for those who are detail-oriented, analytical, and enjoy problem-solving while helping protect customers from fraudulent activity.