About the Role
The Non-Emergency Medical Transportation (NEMT) Support Agent role through J&D Virtual Solutions involves assisting customers with scheduling, confirming, and coordinating transportation to medical appointments. Agents handle inbound calls from patients, healthcare providers, and transportation partners... providing accurate information, resolving scheduling issues, and ensuring a smooth, stress-free experience for every caller.
Requirements
Agents complete a certification course and pass assessments designed to prepare them for assisting patients with scheduling, confirming, or modifying transportation for medical appointments. Strong communication, empathy, and attention to detail are essential, as agents often work with clients who may have health concerns or accessibility needs. You’ll need a reliable computer, high-speed internet connection, and a quality headset in a quiet workspace to ensure professional and clear communication.
About the Company
At J&D Virtual Solutions, we’re a trusted virtual call center that connects individuals with a wide range of remote customer service opportunities. The Non-Emergency Medical Transportation (NEMT) Support role is just one of the many client programs agents can choose from when partnering with us. We give you the flexibility to select the opportunity that best fits your lifestyle, skills, and goals... all while working from home and representing reputable national brands.